Food Service Supervisor

Job Title: Food Service Supervisor

Department: Event Center

Status: Exempt



Adjustments are determined annually by the Managing Director

Supervisor: Managing Director



Responsible for supervising food service operations within the Rough Rider Center Concessions and Percs & Rec Coffee Shop. Ensure program follows policies and procedures and meets federal and state requirements.


Primary Responsibilities

  • Oversee the day-to-day operations of the coffee shop, concessions and catering.
  • Input inventory into the Shopkeep management system.
  • Plan for and purchase food for food service departments and events.
  • Ensure food in storage meets adequate levels of nutrition and sustenance.
  • Gauge and make decisions on food safety and quality control.
  • Coordinate personnel and resources. Including employee scheduling.
  • Maintain required records including food production, inventory, income/expense, and meal counts.
  • Ensure program follows proper sanitation procedures.
  • Preside over food service employees, including cooks, food preparers, cashiers, catering staff, and other employees related to food service.
  • Ensure safety standards are maintained while food is being cooked.
  • Prepare and serve food.
  • Plan menus.
  • Respond to customer preferences and complaints.
  • Set prices for each product on the menu.
  • Plan and budget for future meals.
  • Maintain equipment, including refrigerators, stoves, fryers, etc.
  • Ensure the customer’s experience is satisfactory.
  • Recruit, hire, and train employees.
  • Deliver services to customers in a professional and polite manner.
  • Direct the cleaning of the dining area and kitchen, including equipment and utensils.
  • Keep records of supplies and purchases.
  • Report maintenance and repair needs to the managing director if they cannot be addressed by you or your staff.
  • Work effectively and efficiently between all software used.
  • Hold each employee and group accountable for fast, effective, and friendly customer service.
  • Print all required and applicable reports.
  • Maintain and model professional conduct.
  • Manage and coordinate teamwork within the group.



  • Must have problem solving skills.
  • Must be able to work weekends and evenings.
  • Must have the ability to handle money, count tills, and prepare deposits.
  • Must have the ability to work with various groups of people of all ages.
  • Must be service oriented and have good people skills.
  • Must be able to determine costs and profit margins for products.
  • Must be able to pass a background check, pre-employment, and random drug screening.

Application: Can be found at Rough Rider Centers front desk or downloaded HERE

Email Application to:

For questions, contact: Sara at 701-842-3665

Or mail: Rough Rider Center, Po Box 1739, Watford City, ND 58854